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Keywords: Management theory
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Journal Articles
Managing Service Quality: An International Journal (2000) 10 (5): 299–306.
Published: 01 October 2000
... Service quality Professionals Effectiveness Self‐efficiency Organizational behaviour Management theory That one can truly manage other people is by no means adequately proven. But one can always manage oneself (Peter Drucker). As the market demands higher service quality at lower cost...
Journal Articles
Managing Service Quality: An International Journal (1995) 5 (3): 10–11.
Published: 01 June 1995
... and control. © MCB UP Limited 1995 Culture Customer service Management theory TQM Many organizations today are exploring new management philosophies,endeavouring to promote a business culture more able to compete in an ever‐enlarging marketplace, and with ever more demanding customers...
