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Keywords: Managerial decision
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Journal Articles
Journal of Service Theory and Practice (2023) 33 (2): 280–308.
Published: 07 February 2023
... of a CXO’s professional experiences and AI applications’ decision-making responsibility. However, the existing literature fails to specify the value of co-creation of AI applications and the human experience in managerial decision-making. To address this gap in the literature, the authors’ examine how...
