Keywords: Mediation
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Journal Articles
Managing Service Quality: An International Journal (1998) 8 (4): 226–230.
Published: 01 August 1998
...James J. Kirk; Diana Buckner Organizations need constructive interventions for resolving disputes in the workplace. Mediation is one possible intervention. This real‐life case study and an accompanying mediation exercise can help employees acquire and practice basic mediation skills. The exercise...

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