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Keywords: Moderated mediation analysis
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Journal Articles
Journal of Service Theory and Practice (2018) 28 (2): 130–146.
Published: 04 October 2017
... love Moderated mediation analysis The scales used to measure the constructs in our conceptual framework were adapted from the existing literature with minor wording modifications to suit the hotel services encounter. The scales measuring OCP dimensions were adapted from Brocato et al...
