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Journal Articles
Journal of Service Theory and Practice (2019) 29 (5-6): 565–591.
Published: 26 September 2019
... 28 02 2019 11 07 2019 12 07 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Customer satisfaction First impression Multiple stages Opening remarks Waiting time In the era of e-commerce 2.0, the increasing popularity...
