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Keywords: Multitasking
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Journal Articles
Lost in tasks: how workplace multitasking shapes employee moral awareness and service sabotage behavior
Available to Purchase
Journal of Service Theory and Practice (2025) 35 (3): 420–439.
Published: 11 April 2025
...Peng Xie; Jianfeng Yang; Fenfen Tian Purpose Drawing on the attentional focus model, we posit that multitasking diminishes employees’ moral awareness, thereby increasing their propensity for service sabotage behaviors. Furthermore, we propose that employees’ trait mindfulness can mitigate...
