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Keywords: Network
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Journal Articles
Journal of Service Theory and Practice (2017) 27 (4): 738–760.
Published: 10 July 2017
...Loic Pengtao Li; Biljana Juric; Roderick J. Brodie Purpose The purpose of this paper is to explore the dynamic process of multi-actor engagement by examining how it evolves and spreads in actor networks. The authors challenge the dyadic perspective adopted by previous research. Design...
Journal Articles
Managing Service Quality: An International Journal (2014) 24 (6): 545–564.
Published: 04 November 2014
...Evert Gummesson; Cristina Mele; Francesco Polese; Elina Närvänen; Evert Gummesson; Hannu Kuusela Purpose – The purpose of this paper is to introduce a network perspective to the study of collective consumption. The authors examine the characteristics of heterogeneous consumption collectives...
Journal Articles
Managing Service Quality: An International Journal (2012) 22 (1): 21–37.
Published: 20 January 2012
... structured and sequenced models that have characterised most of the existing research on service development. © Emerald Group Publishing Limited 2012 Service development Public transport Network Knowledge transfer Organizational learning Transport industry Learning organizations...
