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Keywords: Ontological analysis
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Journal Articles
Service blueprinting and BPMN: a comparison
Available to Purchase
Managing Service Quality: An International Journal (2012) 22 (6): 606–621.
Published: 16 November 2012
.... 138) illustrates this very well. Organizational processes Modelling Hotels Service blueprinting Business process modelling notation Ontological analysis Business process modelling Service‐dominant logic (SDL) holds that “‘service’ is conceptualized as a process that represents...
