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Keywords: Operational audit
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Journal Articles
Managing Service Quality: An International Journal (2000) 10 (1): 32–46.
Published: 01 February 2000
... and appropriate magazines and other reading materials provided in the waiting areas? Is the office neat and tidy, and thus, providing an image of organisation and efficiency? © MCB UP Limited 2000 Hong Kong Kaizen Operational audit Customer satisfaction Legal profession...
Journal Articles
Managing Service Quality: An International Journal (1995) 5 (3): 5–9.
Published: 01 June 1995
.... At this stage, the IT director and his staff get to grips with the nature of the problems they are facing the department and the company. It is at this stage that they begin to recognize the magnitude of the problems and start thinking about solutions. © MCB UP Limited 1995 Operational audit...
