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Keywords: Organzational change
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Journal Articles
Managing Service Quality: An International Journal (1995) 5 (4): 6–11.
Published: 01 August 1995
... of control, where people would jealously guard their own turf; we now have a flatter organization, with correspondingly larger spans of control, and with responsibility and authority exercised at much less senior levels. © MCB UP Limited 1995 Corporate culture Customers Organzational change...
