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Keywords: Over‐attentive service
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Journal Articles
Managing Service Quality: An International Journal (2013) 23 (5): 437–452.
Published: 29 August 2013
... of a predisposition to suspiciousness on satisfaction scores, in scenarios which, respectively, specify that extremely over‐attentive service or “normal” service are directed at participants personally or is offered to all customers unselectively. Findings The first experiment found moderately excessive service...
