Keywords: Over‐attentive service
Close
Follow your search
Access your saved searches in your account

Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles
Managing Service Quality: An International Journal (2013) 23 (5): 437–452.
Published: 29 August 2013
... of a predisposition to suspiciousness on satisfaction scores, in scenarios which, respectively, specify that extremely overattentive service or “normal” service are directed at participants personally or is offered to all customers unselectively. Findings The first experiment found moderately excessive service...

or Create an Account

Close Modal
Close Modal