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Keywords: PACIFIC BELL
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Journal Articles
Making the Right Connection
Available to Purchase
Managing Service Quality: An International Journal (1993) 3 (6): 21–23.
Published: 01 June 1993
...A. Pozos Focuses on Pacific Bell telecommunications company and its benchmarking process to measure customer satisfaction. Explains the company′s current process m eight steps performed in sequence m and the results obtained. © MCB UP Limited 1993 BENCHMARKING PACIFIC BELL SERVICE...
