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Keywords: PARCEL DELIVERY SERVICES
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Journal Articles
Managing Service Quality: An International Journal (1992) 2 (3): 149–152.
Published: 01 March 1992
... to help depot managers decide on the appropriate behaviour to adopt. Explains innovation techniques and outlines the aims for the future, suggesting that the need is to feed customer requirements right into the heart of the network operation. © MCB UP Limited 1992 PARCEL DELIVERY SERVICES...
