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Keywords: PSF
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Journal Articles
Journal of Service Theory and Practice (2023) 33 (2): 237–256.
Published: 27 December 2022
... the complexity of combining increasingly standardized processes and services with the need to maintain flexibility and informality in internal and external interactions. Most relevant research and policymaking have focused on large PSFs and the disruptive role of emerging Industry 4.0-enabling technologies...
