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Keywords: PSF
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Journal Articles
Journal of Service Theory and Practice (2023) 33 (2): 237–256.
Published: 27 December 2022
... work models that became prominent during the Covid-19 pandemic (Empson, 2021). The emergence of digital technologies has profoundly transformed the ways in which PSFs interact with clients (Wirtz et al., 2018 ; Moffett et al., 2020). ICTs have been progressively integrated...
