Figure 1 Hypothesised framework A diagram illustrating the relationships between psychological ownership, territoriality, apathy, and engagement towards brands. A flowchart illustrating the relationships between psychological ownership, territoriality, apathy, and engagement towards brands. Th... More about this image found in Hypothesised framework A diagram illustrating the relationships between ...

Figure 1 Conceptual framework. Source: Authors’ own work A conceptual framework diagram illustrating the relationships between regional contextual factors, transparency, agentic AI, trust, perceived empathy, sustainable customer engagement, and sustainable service outcomes. A conceptual framew... More about this image found in Conceptual framework. Source: Authors’ own work A conceptual framework d...

Figure 1 Identification, screening, eligibility and inclusion procedures based on the PRISMA protocol. Source: Authors’ own work A flowchart illustrating the stages of a research selection process based on the PRISMA protocol. The flowchart illustrates the stages of a research selection proces... More about this image found in Identification, screening, eligibility and inclusion procedures based on th...

Figure 2 Trends in publication related to negative social impacts of SE. Source: Authors’ own work A line graph showing the number of documents published from 2016 to 2024. A line graph titled ‘Number of documents’ displays the number of documents published each year from 2016 to 2024. The x-a... More about this image found in Trends in publication related to negative social impacts of SE. Source: Aut...

Figure 3 Data structure, negative social effects retrieved and related frequency. Source: Authors’ own work A diagram illustrating the negative social effects, showing the progression from first order concepts to second order categories and aggregate dimensions, distinguishing between macro and... More about this image found in Data structure, negative social effects retrieved and related frequency. So...

Figure 4 Trend of publications of each negative social effect. Source: Authors’ own work Five line graphs depict trends of publications on negative social effects from 2016 to 2024. The image contains five line graphs that illustrate the trends of publications on various negative social effect... More about this image found in Trend of publications of each negative social effect. Source: Authors’ own ...

Figure 5 SE negative social effects and unfulfilled promises. Source: Authors’ own work A diagram illustrating the negative social effects and unfulfilled promises related to SE. A diagram illustrating the negative social effects and unfulfilled promises related to SE. The diagram is structure... More about this image found in SE negative social effects and unfulfilled promises. Source: Authors’ own w...

Figure 6 Proposed solutions mentioned in the literature. Source: Authors’ own work A bar graph showing proposed solutions mentioned in the literature. The bar graph compares the number of papers mentioning different proposed solutions. It features five vertical bars representing different cate... More about this image found in Proposed solutions mentioned in the literature. Source: Authors’ own work ...

Figure 1 Service ecosystem viability dynamics: valence and forms of becoming An integrative framework illustrating the dynamics of service ecosystem viability based on valence and forms of becoming. An intergrative framework illustrating the dynamics of service ecosystem viability based on val... More about this image found in Service ecosystem viability dynamics: valence and forms of becoming An i...

Figure 2 The BusIntel project: episodes of valence and forms of becoming. Source: Authors’ own work A visualization of the BusIntel project's episodes of valence and forms of becoming. The visualization illustrates the BusIntel project's progression through various stages of ecosystem developm... More about this image found in The BusIntel project: episodes of valence and forms of becoming. Source: Au...

Figure 3 A service ecosystem transformation arc. Source: Authors’ own work A figure illustrating the stages of service ecosystem evolution. A figure illustrating the stages of service ecosystem evolution. The process begins with Ecosystem Inception, followed by Ecosystem Mobilized through the ... More about this image found in A service ecosystem transformation arc. Source: Authors’ own work A figu...

Figure 4 Tensions of developing a viable service ecosystem. Source: Authors’ own work A figure illustrating the tensions in developing a viable service ecosystem involving provider organizations, sub-provider organizations, and a customer organization. A figure of the tensions in developing a ... More about this image found in Tensions of developing a viable service ecosystem. Source: Authors’ own wor...

Figure 5 Maneuvering resiliently throughout service ecosystems: pathways and pitfalls. Source: Authors’ own work A framework of pathways and pitfalls in service ecosystems. The framework illustrates the pathways and pitfalls in maneuvering resiliently throughout service ecosystems. It features... More about this image found in Maneuvering resiliently throughout service ecosystems: pathways and pitfall...

Figure 1 Coding structure A diagram illustrating the coding structure for sustainable and responsive operational excellence, collaborative knowledge and innovation hub, and future-ready highly customized solutions. A diagram representing the coding structure for various operational and strateg... More about this image found in Coding structure A diagram illustrating the coding structure for sustain...