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Keywords: Pandemic
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Journal Articles
Journal of Service Theory and Practice (2021) 31 (2): 225–246.
Published: 01 January 2021
...Roderick J. Brodie; Kumar Rakesh Ranjan; Martie-louise Verreynne; Yawei Jiang; Josephine Previte Purpose The COVID-19 pandemic has created a crisis for healthcare systems worldwide. There have been significant challenges to managing public and private health care and related services systems...
