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Keywords: Partial employees
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Journal Articles
Organizational practices to co-create value with family members engaged in service journeys of their loved ones
Available to Purchase
Journal of Service Theory and Practice (2024) 34 (2): 319–340.
Published: 02 February 2024
...) and empowering practices that focus on their role as partial employees (i.e. teaming up, informing and listening practices). However, the way in which the different caring and empowering practices are enacted by the nursing home and its staff affects their value co-creation potential. Originality/value...
