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Keywords: Participative leadership
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Journal Articles
Participative leadership and service recovery performance: a moderated mediation model
Available to Purchase
Journal of Service Theory and Practice (2023) 33 (4): 537–555.
Published: 13 June 2023
...Muhammad Aamir Shafique Khan; Du Jianguo; Shuai Jin; Munazza Saeed; Adeel Khalid Purpose Using the conservation of resources (COR) theory, the present study aims to examine the role of participative leadership in frontline service employees (FLEs)’ service recovery performance. The present study...
