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Keywords: Perceived organizational support
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Journal Articles
Journal of Service Theory and Practice (2025) 35 (3): 377–396.
Published: 27 March 2025
...Jihoon Cho Purpose This study provides a comprehensive empirical framework on the longitudinal interplay of perceived organizational support, employee engagement, perceived service value and upselling. Design/methodology/approach We achieve our research objective by building an empirical...
Journal Articles
Journal of Service Theory and Practice (2018) 28 (5): 554–575.
Published: 08 August 2018
... and perceived organizational support (POS) would moderate the relationship between experienced coworker incivility and service employees’ emotional exhaustion, respectively. Design/methodology/approach Survey data from 252 frontline employees working at six full-service luxury hotels in South Korea were...
