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Keywords: Personnel
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Journal Articles
Managing Service Quality: An International Journal (1994) 4 (5): 46–50.
Published: 01 October 1994
...,mystery shoppers, cards for customer reaction, making work fun, etc. all of which are aimed at making the customer feel special. © MCB UP Limited 1994 Companies Customer service Personnel Training This article explains how a number of companies approach their customers with honesty...
