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Journal Articles
Customer Service – Getting the Basics Right
Available to Purchase
Managing Service Quality: An International Journal (1994) 4 (5): 46–50.
Published: 01 October 1994
...,mystery shoppers, cards for customer reaction, making work fun, etc. all of which are aimed at making the customer feel special. Companies Customer service Personnel Training This article explains how a number of companies approach their customers with honesty and integrity, how they succeed...
