Update search
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
NARROW
Format
Journal
Type
Date
Availability
1-2 of 2
Keywords: Portugal
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Sort by
Journal Articles
Managing Service Quality: An International Journal (2011) 21 (2): 192–210.
Published: 22 March 2011
.... Propensity to change providers. 5. Word‐of‐mouth. 6. Intention to repurchase. Each of these variables is considered in more detail in the following. © Emerald Group Publishing Limited 2011 Self‐service Banking Consumer behaviour Portugal The development...
Journal Articles
Managing Service Quality: An International Journal (2003) 13 (6): 471–482.
Published: 01 December 2003
... is comprised of five sub‐dimensions: 1. tangibles; 2. reliability; 3. responsiveness; 4. assurance; and 5. empathy. © MCB UP Limited 2003 Customer services quality Customer satisfaction Virtual banking Service delivery systems Portugal However, SERVQUAL has...
