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Keywords: Procedural justice
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Journal Articles
An empirical examination of service-oriented organizational citizenship behavior: The roles of justice perceptions and manifest needs
Available to Purchase
Managing Service Quality: An International Journal (2013) 23 (6): 474–494.
Published: 18 November 2013
...Shih Yung Chou; Erlinda Lopez-Rodriguez Purpose – The purpose of this study is twofold. First, we explore the relationship between organizational justice and service-oriented organizational citizenship behavior (SOCB). In particular, we focus on perceived distributive and procedural justice...
