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Keywords: Process
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Journal Articles
Journal of Service Theory and Practice (2017) 27 (4): 738–760.
Published: 10 July 2017
...Loic Pengtao Li; Biljana Juric; Roderick J. Brodie Purpose The purpose of this paper is to explore the dynamic process of multi-actor engagement by examining how it evolves and spreads in actor networks. The authors challenge the dyadic perspective adopted by previous research. Design...
