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Keywords: Process focus
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Journal Articles
Managing Service Quality: An International Journal (1998) 8 (1): 64–67.
Published: 01 February 1998
... 9000 Models Organizational structure Process focus Quality 1 It is holistic. It deals with the whole package. Everything can be included and aligned through the interconnectedness of the open processes. 2 It is ecological. Everything is related to everything else...
