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Keywords: Process model
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Journal Articles
Journal of Service Theory and Practice (2026) 36 (2): 242–273.
Published: 30 December 2025
... proposes an eight-stage process model based on the transactional theory of stress and coping and the conservation of resources theory. It introduces a novel nested 2 × 2 coping typology that categorizes 16 distinct strategies (reactive, preventive, anticipatory, and proactive, further differentiated...
Includes: Supplementary data
