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Keywords: Process planning
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Journal Articles
A transparent role of information systems within business processes: a case study
Available to Purchase
Managing Service Quality: An International Journal (2004) 14 (6): 496–505.
Published: 01 December 2004
... sources into a process map. This seems to be a promising approach for small and medium‐sized service organisations, without having to invest in expensive and rigid business process automation. © Emerald Group Publishing Limited 2004 Process management Process planning Information systems...
