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Keywords: Professional service firm
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Journal Articles
Journal of Service Theory and Practice (2023) 33 (2): 237–256.
Published: 27 December 2022
...Silvio Cardinali; Alessandro Pagano; Elisa Carloni; Marta Giovannetti; Lorenzo Governatori Purpose This study aimed to provide an exploratory analysis of digitalization processes in small professional service firms (SPSFs) by examining their main drivers and barriers and their impact on customer...
