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Keywords: Professional service performance
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Journal Articles
Journal of Service Theory and Practice (2026) 36 (3): 412–432.
Published: 17 February 2026
...Yufang Huang; Yuqin Yin Purpose Professional service performance depends on the psychological and knowledge resources of front-line employees. However, the mismatch between the resources possessed by employees and the job demands leads to insufficient alignment, thereby restricting the improvement...
