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Keywords: Provider‐customer interaction
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Journal Articles
Managing Service Quality: An International Journal (2012) 22 (2): 165–183.
Published: 16 March 2012
...Kendra Fowler; Eileen Bridges Purpose The purpose of this paper is to improve understanding of the relationships between the service environment, service provider mood, and provider‐customer interaction. Specifically, mood is evaluated as a potential moderator of the relationship between...
