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Keywords: Purchasing
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Journal Articles
Managing Service Quality: An International Journal (2007) 17 (6): 681–701.
Published: 20 November 2007
..., smell, appearance) and extrinsic attributes (e.g. brand, denomination of origin, and image of traditional product) on consumer satisfaction, loyalty and purchasing intention. Design/methodology/approach Data were obtained using a structured questionnaire to consumers of both food products. After...
Journal Articles
Managing Service Quality: An International Journal (2007) 17 (2): 134–151.
Published: 27 March 2007
...Manuel Sánchez Pérez; Juan Carlos Gázquez Abad; Gema María Marín Carrillo; Raquel Sánchez Fernández Purpose This paper seeks to examine the relationship between service quality and behavioural purchase intentions in the public‐sector transport industry in Spain. Design/methodology/approach...
