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Keywords: QUALITY POLICY
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Journal Articles
Power of change
Available to Purchase
Managing Service Quality: An International Journal (1992) 2 (3): 139–141.
Published: 01 March 1992
... QUALITY POLICY MARKETING PLANNING EMPLOYEES ELECTRICITY INDUSTRY Power of change HENRY CASLEY supply businesses for contract sales to customers. In addition, other pres sures, such as environmental considera tions and economic factors, may play a big part in the shaping of the energy...
Journal Articles
You can′t get better...care!
Available to Purchase
Managing Service Quality: An International Journal (1991) 1 (4): 197–200.
Published: 01 April 1991
... to a “caring” company, only then will the ideology of service permeate the company. © MCB UP Limited 1991 QUALITY POLICY SERVICE OPERATIONS TRAINING You can't which is not generally renowned for its good customer relations. But times change and today it is the companies that have genuinely...
Journal Articles
Cheers...
Available to Purchase
Managing Service Quality: An International Journal (1991) 1 (4): 213–217.
Published: 01 April 1991
... enable companies to develop a culture based on the premise that the customer is always right. © MCB UP Limited 1991 QUALITY POLICY SERVICE UNITED KINGDOM Cheers TERRY LUNN specification can quickly be corrected. It was against this background that Joshua Tetley concluded that the only way...
