... by the College of Health (1994) on consumer audit is a notable exception and focuses on the use of qualitative approaches to collect patients’ views. What is needed in the quality/audit area in healthcare is an instrument which reflects patients’ interests, so that quality can begin to have a multi...

...R. Chase Describes how Milton Keynes Borough Council has committed itself to the provision of high quality services and is now moving towards its goal of becoming a leader in quality service delivery. Maintains that quality audits are a vital component in their service improvement initiative...

...P. Tattersley Examines the role of standards in improving the performance of an environmental health department. Demonstrates how quality initiatives, quality audits and quality teams can be used to create an effective quality assurance system and ensure quality standards are maintained. Raises...