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Keywords: Queue
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Journal Articles
Journal of Service Theory and Practice (2018) 28 (5): 661–681.
Published: 07 August 2018
...Rungting Tu; Wenting Feng; Cheryl Lin; Pikuei Tu Purpose Companies work hard to reduce queue lengths due to the common belief that queues in general are undesirable. Extant literature mainly has focused on the negative consequences of queues and overlooked the potential positive effects...
