Keywords: Queuing theory
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Journal Articles
Managing Service Quality: An International Journal (1994) 4 (5): 42–47.
Published: 01 October 1994
... to try to establish a profile of the users of the reception service. With the aid of queuing theory, tries to obtain a better understanding of the way in which reception service quality target levels can be defined, measured,monitored and improved. © MCB UP Limited 1994 Local government...

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