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Keywords: RECRUITMENT
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Journal Articles
Managing Service Quality: An International Journal (2014) 24 (5): 418–433.
Published: 02 September 2014
... created massive recruitment problems for HR departments. The purpose of this paper is to highlights the growing costs of recruiting the right candidates for service roles while offering an alternative approach to recruitment that is more efficient and effective than the traditional approach. Design...
Journal Articles
Employee morale and its impact on service: what companies do to create a positive service experience
Managing Service Quality: An International Journal (1995) 5 (6): 21–25.
Published: 01 December 1995
... common practices and some unique ones. Covers recruitment, orientation,customer service strategies, employee programmes, morale and motivation. Concludes that although companies perceive customer service as being vital, most copy Disney’s models, including those of staff motivation and employee morale...
Journal Articles
Managing Service Quality: An International Journal (1991) 1 (4): 201–208.
Published: 01 April 1991
...Sharafat Khan Outlines various processes necessary to recruit and retain “winning” and “leading” employees. Asserts it is important to have a clear conception of objectives in staffing and placement of personnel, also there must be available specific human resources directed towards...
