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Keywords: Reception
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Journal Articles
Managing Service Quality: An International Journal (1994) 4 (5): 42–47.
Published: 01 October 1994
...Mike Donnelly; Ciaran H. McMullan Analyses the number, distribution and nature of enquiries made at Stirling District Council’s central reception and the times taken by staff to deal with them satisfactorily in order to measure meaningful service standards. A survey of customers was conducted...
