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Keywords: Recruitment effectiveness
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Journal Articles
Managing Service Quality: An International Journal (2014) 24 (5): 418–433.
Published: 02 September 2014
... Service employees Subordinate service roles Recruitment effectiveness Situational judgement test Service employees in subordinate service roles are crucial for operational efficiency and service quality (Bowen and Schneider, 2014). By their very nature, these roles are stressful...
