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Journal Articles
Journal of Service Theory and Practice (2021) 31 (2): 184–202.
Published: 15 December 2020
... posts on a coronavirus subreddit (“r/coronavirus”) and identifying the main research streams that are guiding the research agenda for a post-coronavirus world. Design/methodology/approach We use data from reddit, particularly the subreddit “r/coronavirus” to identify posts that reveal the impact...
