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Keywords: Referral value
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Journal Articles
Journal of Service Theory and Practice (2019) 29 (5-6): 539–564.
Published: 28 October 2019
... Sahi can be contacted at: gurjeetkaur18@gmail.com 04 12 2018 27 02 2019 04 06 2019 07 09 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Customer engagement Relational value Expertise value Referral value...
