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Keywords: Regression analysis
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Journal Articles
Managing Service Quality: An International Journal (2009) 19 (2): 162–178.
Published: 20 March 2009
.... n =the number of observations in the data set. Minimize ∑(pi+ni). Regression analysis Control charts Customer services quality Process control It has long been recognized in the quality control literature that there are a number...
Journal Articles
Managing Service Quality: An International Journal (2004) 14 (5): 350–364.
Published: 01 October 2004
... technique, this study identifies nine hotel factors out of 39 hotel attributes and determines the levels of satisfaction among international tourists and their overall evaluation of service quality prevailing in the hotels. The results from the regression analysis suggest that the overall level of service...
