Keywords: Relationships
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Journal Articles
Managing Service Quality: An International Journal (2011) 21 (6): 667–687.
Published: 15 November 2011
... between “short” and “long‐term” clients; how conversation contributes to the development of “commercial friendships”; and how relationships develop through conversation. Design/methodology/approach Quota sampling is used to select eight hairdressing service encounters in one Australian salon...

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