Keywords: Reputation
Close
Follow your search
Access your saved searches in your account

Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles
Journal Articles
Managing Service Quality: An International Journal (2011) 21 (4): 410–423.
Published: 12 July 2011
...Raymond P. Fisk; Lia Patricio; Raija Järvinen; Kati Suomi Purpose The purpose of this article is to study the construct of reputation in retail services, its dimensions and attributes from the store management perspective. Design/methodology/approach The article adapts the conceptual model...

or Create an Account

Close Modal
Close Modal