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Keywords: Retail service robots
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Journal Articles
An integrated model examining frontline employee willingness to work with retail service robots
Available to Purchase
Journal of Service Theory and Practice (2025) 35 (3): 464–482.
Published: 10 April 2025
... (perceived usefulness, perceived enjoyment and perceived social presence) affect willingness to work with retail service robots (RSR). Design/methodology/approach Survey data from 321 FLEs in retail stores (convenience stores, supermarkets, drug stores and mass merchants) recruited in Taiwan were...
