... research with signalling theory, the search-experience-credence framework and risk reduction methods. © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Risk Management responses Service recovery Electronic word of mouth Signalling theory Online...

.... A secondary aim is to investigate how a distinctive conceptualization of perceived risk, consisting of two types (outcome risk and psychosocial risk), affects service purchase decision involvement. A conceptual model incorporating these constructs and associated hypotheses is developed and tested. Design...

...Hong-Youl Ha; Hee-Young Son Purpose – The purpose of this paper is to examine how product usage satisfaction mediates the link between two types of perceived risk and loyalty intentions, and investigate the three moderating effects (overall satisfaction of provider, switching costs, and remaining...

...Jay Kandampully; Liam Butler Service offerings are largely intangible in nature. Customers are thus unable to assess the purchase outcome prior to experience, rendering the risk of possible customer dissatisfaction very high. It is argued that the concept of service guarantees proposed by services...

... illustrates how computer simulation and experimental design was applied to identify the key risk variables within the manpower planning system at the UK’s Royal Navy. The complement billets, jobs to be done and the allowances are added together to form the manpower “requirement”, to which manpower numbers...