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Keywords: Risk and uncertainty
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Journal Articles
Journal of Service Theory and Practice (2021) 31 (2): 225–246.
Published: 01 January 2021
... integration Risk and uncertainty Resilience The coronavirus (COVID-19) outbreak challenges how we live and interact. The COVID-19 pandemic is unprecedented because it has led to massive economic, human and social crises (Pak et al., 2020). Unlike smaller but more common epidemics...
