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Keywords: Road transport
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Journal Articles
Managing Service Quality: An International Journal (1994) 4 (2): 19–21.
Published: 01 April 1994
...Bram B. Johnson Describes the quality process established by RPS, a road transport company which is a leader in the small package delivery market. Regional quality involvement teams (RQIT) were set up with the aim of training every full‐time employee. This was seen as a total commitment to quality...
