Keywords: Robo advisor
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Journal Articles
Journal of Service Theory and Practice (2021) 31 (3): 351–365.
Published: 08 January 2021
...Mark N. Wexler; Judy Oberlander Purpose This conceptual paper draws together an interdisciplinary approach to robo-advisors (RAs) as an example of an early and successful example of automated, programmed professional services. Design/methodology/approach Little is known about the forces...

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