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Keywords: Robotic errors
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Journal Articles
Journal of Service Theory and Practice (2026) 36 (3): 483–509.
Published: 27 March 2026
... reaches a certain threshold, it may yield negative outcomes. Against the backdrop of this unclear threshold, this study focuses on how the degree of anthropomorphism in service robots influences employees' willingness to accept them during robotic error scenarios. Design/methodology/approach Drawing...
