Keywords: Role breadth self-efficacy
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Journal Articles
Journal Articles
Journal of Service Theory and Practice (2023) 33 (4): 537–555.
Published: 13 June 2023
... also tests FLEs’ role breadth self-efficacy (RBSE) as a theoretically relevant mediator and FLE trait mindfulness as an important moderator. Design/methodology/approach Data were collected using time-lagged (three rounds, two weeks apart) from two sources (193 FLEs and 772 customers, who...

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