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Keywords: Role breadth self-efficacy
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Journal Articles
Task i-deals and professional service performance: knowledge collecting as mediator and role breadth self-efficacy as moderator
Available to Purchase
Journal of Service Theory and Practice (2026) 36 (3): 412–432.
Published: 17 February 2026
... of professional service performance. We examine how task-related idiosyncratic deals (task i-deals) influence professional service performance. Drawing from conservation of resources theory, we develop a moderated mediation model that posits knowledge collection as a mediator and role breadth self-efficacy...
Journal Articles
Participative leadership and service recovery performance: a moderated mediation model
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Journal of Service Theory and Practice (2023) 33 (4): 537–555.
Published: 13 June 2023
... also tests FLEs’ role breadth self-efficacy (RBSE) as a theoretically relevant mediator and FLE trait mindfulness as an important moderator. Design/methodology/approach Data were collected using time-lagged (three rounds, two weeks apart) from two sources (193 FLEs and 772 customers, who...
