..., and not assuming that the customer sees the benefit of answering your questions. Finally, it means making sure that the quality of follow‐up and service merits the privilege of further sales. © Company 1997 Product differentiation Sales methods Strategy Change in the business environment...

... top performers throughout Europe and North America were visited, including Saturn, Infiniti, Lexus, BMW, Ford, Mercedes‐Benz, Jaguar, IBM and Rank Xerox. © MCB UP Limited 1996 Organizational change Sales methods We asked each of our European markets to select a country process...

... International, 66 Bridge Street, High Wycombe, Buckinghamshire HP 11 2EL, UK (Tel: (0494) 442330, Fax: (0494) 473138). 114 January 1992 MANAGING SERVICE QUALITY SALES METHODS SALES TRAINING TQM ...